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  • WHAT IS THE AVAILABILITY OF ITEMS PUBLISHED ON THE WEBSITE?
    All pieces on our website are available for preorder. We operate on a 4 to 6 week production timeline because we only create what’s needed based on your order. This intentional model helps us minimize waste and stay true to our commitment to sustainability. We believe in slowing down to create beautiful, well-made pieces you'll truly love. Thank you for giving us the time to make something special just for you.
  • WHY DO I SOMETIMES HAVE TO WAIT FOR AN ITEM?
    At Style by Adn, we take great pride in offering unique, high-quality, and handcrafted garments. Some of our pieces are produced in limited quantities to ensure every detail meets our high standards of craftsmanship. Because we focus on quality materials and sustainable practices, certain items may take a bit longer to produce. Additionally, our collections often feature fabrics sourced directly from artisans, which means the production process can sometimes take a little longer than standard retail timelines. Rest assured, we strive to create pieces that will be a timeless addition to your wardrobe, and we appreciate your patience as we work to bring you something truly special. You'll receive updates on your order, and we’ll let you know as soon as your item is on its way to you.
  • I CAN’T FIND THE ITEM I AM LOOKING FOR ON YOUR WEBSITE, WHAT CAN I DO?
    The website offers a selection of items which are all available for sale. As the range is constantly updated, please visit regularly. You can conduct a search on our website by typing your request directly into the “Search” field at the top left of your screen. Customer Services are available to help you with your searches, via the form in our “Contact Us” link.
  • ONLINE SHOPPING
    How can I get help in making my order? You can contact Customer Services by email or by filling out the form in our ‘Contact Us’ link.
  • HOW CAN I AMEND THE ORDER I HAVE JUST MADE?
    To make any amendments to your order, please contact Customer Services by email or by filling out the form in our ‘Contact Us’ link as soon as possible.
  • IS MY PAYMENT SECURE?
    All transactions made on the website are secure. The presence of a padlock next to the page address beginning with “https” indicates that you are in a secure environment. We have implemented security measures to protect the personal information you communicate against unauthorized access and use. However, please be aware that the transmission of data via the internet is never 100% safe, and any information communicated online could potentially be collected and used by people other than its intended recipients.
  • DO YOU ACCEPT INTERNATIONAL PAYMENT CARDS?
    We accept international payment cards. However, when you submit your order, you must enter your international billing address, which is linked to your credit card.
  • HOW TO SEND A RETURN?
    We gladly accept returns that meet our policy. Please email us at info@stylebyadn.com with your order number in the subject line to submit your return request. You are responsible for repackaging and shipping the item on time. Style by Adn is not responsible for any packages that are lost in transit.
  • CAN I RETURN OR EXCHANGE A GIFT PURCHASED ON THE WEBSITE? CAN THE PERSON RECEIVING A GIFT REQUEST AN EXCHANGE?
    We gladly accept returns that meet our policy, including gifts. Please email us at info@stylebyadn.com with your order number in the subject line to submit your return request. You are responsible for repackaging and shipping the item on time. Style by Adn is not responsible for any packages that are lost in transit.
  • WHAT ARE YOUR DELIVERY TIMES?
    Delivery times depend on the availability of the items ordered. For in stock items, expect delivery within 3-7 business days. For preorder pieces, delivery may take up to 4-6 weeks from the ship date.
  • DO YOU SHIP WORLDWIDE?
    Yes! We offer worldwide shipping through USPS and UPS for express delivery. Shipping timelines depend on the specific item ordered: some items ship within 48 hours if they are in stock, while made-to-order pieces may take up to 4-6 weeks to ship. All orders are processed and fulfilled Monday to Friday between 10AM and 6PM Eastern Time.
  • DO YOU HOLD SALES?
    Yes, we do! Subscribe to our newsletter and be the first to learn about our latest sales news.
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